Shipping policy
Order Processing
Orders are processed within 1–2 business days after you receive your order confirmation email, excluding weekends and holidays.
Processing time is separate from shipping transit time. You will receive an email with tracking information once your order ships.
Domestic Shipping Rates
We offer the following standard shipping rates within the United States:
- Orders of $199 or more: Free standard shipping.
- Orders under $199: $9.99 flat-rate standard shipping.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Delivery Times
Delivery times vary by destination and shipping carrier. Estimated delivery dates are not guaranteed.
Carrier disruptions, severe weather, holidays, and other circumstances may affect delivery. If your shipment appears delayed, contact us at gurukicks479@yahoo.com so we can help investigate.
If we cannot ship your order within our stated processing time, we will notify you with an updated estimate and provide the option to accept the delay or cancel for a full refund.
Order Tracking
Once your order ships, you will receive tracking information by email. Please allow up to 48 hours for the carrier to update the tracking status.
If tracking has not updated after that time, contact us with your order number.
Shipping Address
Please review your shipping address carefully before completing your purchase. If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.
Missing, Lost, or Stolen Packages
If tracking shows your package was delivered but you cannot locate it:
- Check the delivery location, surrounding areas, and with household members or neighbors.
- Contact the carrier to request delivery details or open an investigation.
- Contact us at gurukicks479@yahoo.com with your order number so we can assist.
If theft is suspected, consider filing a report with your local police department.
Guru Kicks is not responsible for theft occurring after a package has been correctly delivered to the address provided at checkout, except where applicable law requires otherwise. A delivery scan alone does not resolve a claim of incorrect delivery.
If your package is lost in transit or delivered to the wrong address by the carrier, contact us so we can work with the carrier to investigate and determine the appropriate resolution.
Damaged Packages
If your order arrives damaged, contact us promptly with your order number and clear photos of the item, shipping label, and packaging. Keep all packaging while we review the issue.
Contact
For shipping questions or assistance, contact gurukicks479@yahoo.com