Frequently Asked Questions

How long will my order take to arrive?

Orders are processed within 1–2 business days, excluding weekends and holidays. Once shipped, delivery typically takes an additional 2–3 business days. You’ll receive tracking information by email when your order ships. Delivery times are estimates and may vary due to carrier delays.

Are prices negotiable?

Our prices reflect current market value, condition, and demand. Have a reasonable offer? Reach out before purchasing and we’ll let you know what’s possible.

What are your store hours?

Tuesday: 11:30 AM–5 PM
Wednesday–Saturday: 11 AM–6 PM
Sunday and Monday: Closed

Can I shop in person?

Come through! Visit Guru Kicks at 2801 Old Greenwood Rd, Suite 2, in Fort Smith, Arkansas. Check out the sneakers, streetwear, and accessories in person and find your next fit.

Are online and in-store prices the same?

Prices may vary between our website and store. Online prices apply to orders completed through our website, and we don’t offer price matching between online and in-store purchases.

How do I track my order?

Once your order ships, we’ll email you a tracking number. Please allow up to 48 hours for tracking updates to appear.

Are you're sneakers authentic?

Always. Every pair we sell is inspected and guaranteed 100% authentic or your money back. Shop with confidence at Guru Kicks.

Do you sell new and pre-owned sneakers?

Both. We carry new and pre-owned sneakers at competitive market prices. Check the photos and condition details on each product before purchasing.

What is your return policy?

All sales are final due to the nature of resale items. Please review sizing, photos, and product details before checking out. If your order arrives damaged, you receive the wrong item, or you have an authenticity concern, contact us right away so we can help make it right.

Can I cancel my order?

Contact us as soon as possible with your order number. Cancellation requests aren’t guaranteed, but we’ll check whether your order can still be stopped before it ships.

Have a question? Contact us here or visit us at 2801 Old Greenwood Rd #2, Fort Smith, AR 72903